Shipping Policy

Shipping, Returns & Exchanges

Last updated: July 19, 2026

Thank you for supporting Wild Fundy Co. Our products are designed and prepared in small batches, and we carefully inspect each order before it leaves us.

Shipping Within Canada

Wild Fundy Co. currently ships to addresses across Canada.

Available shipping methods, rates, and estimated delivery times will be displayed during checkout. Delivery estimates begin after your order has been processed and are not guaranteed.

Once an order has been transferred to the shipping carrier, delivery times may be affected by weather, service interruptions, holidays, remote destinations, or other circumstances outside our control.

You will receive a shipping confirmation email with tracking information when tracking is available.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us at hello@wildfundy.com as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has been prepared or shipped.

If an order is returned to Wild Fundy Co. because an incorrect or incomplete address was provided, the customer will be responsible for the cost of reshipping the order.

Choosing the Correct Size

Please carefully review the product description and size chart before placing your order.

Because our products are created and stocked in small batches, we do not accept returns or exchanges when a customer orders the wrong size, selects the wrong colour or product, changes their mind, or no longer wants the item.

Customers are responsible for confirming their selected product, colour, size, quantity, and shipping information before completing checkout.

Final-Sale Items

Unless otherwise stated, all purchases are considered final sale.

This includes:

Items ordered in the wrong size
Items ordered in the wrong colour
Change-of-mind purchases
Sale or discounted items
Limited-edition products
Items purchased at markets or in-person events

This policy does not apply when an item arrives damaged, defective, or incorrect.

Damaged Orders

We carefully inspect and package every order before shipping. However, if your order is damaged during delivery, please contact us at hello@wildfundy.com as soon as possible, preferably within seven days of delivery.

Please include:

Your name
Your order number
A description of the damage
Clear photographs of the damaged product
Photographs of the exterior and interior packaging
A photograph of the shipping label

Please keep the damaged product and all original packaging until we confirm that they may be discarded. The shipping carrier may require the package or product to be retained for inspection as part of a damage claim.

Once we have reviewed the information, we will arrange for a replacement of the same item whenever possible.

If the original item is no longer available, we may offer a comparable replacement, store credit, or a refund to the original payment method.

Wild Fundy Co. will cover the cost of shipping an approved replacement for an item damaged during delivery.

Incorrect or Defective Items

If you receive an item that is different from what you ordered or believe your item has a manufacturing defect, please contact hello@wildfundy.com with your order number and clear photographs of the item.

Once approved, we will provide an appropriate replacement or other resolution at no additional shipping cost to you.

Normal wear, damage caused by improper washing or care, accidental damage, misuse, alterations, and ordinary variations in handmade or small-batch products are not considered manufacturing defects.

Missing or Lost Packages

Please review your tracking information and check with household members, neighbours, community mailboxes, concierge services, or local postal facilities before contacting us about a missing delivery.

If a tracked order appears to be lost in transit, contact hello@wildfundy.com so we can review the shipment and, where applicable, open an investigation with the shipping carrier.

An order marked as delivered by the carrier will be reviewed individually. Wild Fundy Co. is not responsible for packages stolen or misplaced after confirmed delivery, but we will make reasonable efforts to help you investigate the issue.

Order Cancellations

We may be able to cancel an order that has not yet been prepared, personalized, packaged, or shipped. Once processing has begun, cancellation may no longer be possible.

Contact Us

Questions about shipping, damaged orders, or this policy may be directed to:

Wild Fundy Co.
540 Route 820
Baxters Corner, New Brunswick
E2S 2K1
Canada

Email: hello@wildfundy.com